NAGI Step
Support Center
How can we help you today?
This support page was originally prepared in Japanese. In the event of any discrepancy between this version and the Japanese original, the Japanese version shall prevail.
Frequently Asked Questions
Is NAGI Step free to use?
Yes, the basic features of NAGI Step are free. Plus is offered through the App Store paywall to remove ads, unlock advanced features, and support development.
How do I restore my "Plus" purchase?
You can restore your purchase by going to Settings > Plus and tapping the "Restore Purchases" button. Ensure you are logged in with the same App Store or Google Play account.
Does it sync across devices?
NAGI Step is local-first. If you sign in and enable History Sync, completed focus session history can sync through Firebase Firestore; tasks, memos, settings, and most app content remain on your device.
Will uninstalling delete my data?
Yes. NAGI Step stores data locally on your device, so uninstalling the app deletes local data.
How do I turn off data collection?
Open Settings > Privacy Settings. Turning off “Data Collection (App)” limits analytics and crash reporting. Advertising consent is managed separately under “Advertising Consent (UMP)”.
Troubleshooting
If the app is not working as expected, please try the following steps:
- Restart the App: Close the app completely and reopen it.
- Check for Updates: Ensure you are using the latest version from the App Store or Google Play.
- Restart your Device: Sometimes a simple reboot can solve unexpected issues.
- Reinstall the App: As a last resort, try uninstalling and reinstalling (Note: local data like history may be lost).
Notifications not working or Timer stops
iOS (iPhone/iPad)
- Notification Settings: Go to Settings > Notifications > NAGI Step and ensure "Allow Notifications" is enabled.
- Focus Mode: Do Not Disturb or Focus modes may silence or delay notifications.
- Low Power Mode: When enabled, background processes may be restricted to save battery.
Android
- Battery Optimization: Go to Settings > Apps > NAGI Step > Battery and select "Unrestricted" or "Don't optimize".
- Notification Priority: Ensure notifications are not set to "Silent" in the app's notification settings.
- Background Restrictions: Check if device-specific power-saving features are force-closing the app.
Bug Reports & Feedback
If you encounter a bug or have a suggestion for improvement, please let us know through our reporting form.
Contact Us
If you have any other questions, feedback, or need further assistance, please feel free to reach out to us.
Email us at:
[email protected]