NAGI Step
Support Centre
How can we help today?
This support page was originally prepared in Japanese. In the event of any discrepancy between this version and the Japanese original, the Japanese version shall prevail.
Frequently Asked Questions
Is NAGI Step free to use?
Yes, the basic features of NAGI Step are free. We also offer a one-off purchase plan, "Plus", to remove adverts, unlock advanced features, and support development.
How do I restore my "Plus" purchase?
You can restore your purchase by going to Settings > Plus and tapping "Restore Purchases". Make sure you are signed in with the same App Store or Google Play account.
Does it sync across devices?
NAGI Step is local-first. If you sign in and enable History Sync, completed focus session history can sync through Firebase Firestore; tasks, memos, settings, and most app content remain on your device.
Will uninstalling delete my data?
Yes. NAGI Step stores data locally on your device, so uninstalling the app deletes local data.
How do I turn off data collection?
Open Settings > Privacy Settings. Turning off “Data Collection (App)” limits analytics and crash reporting. Advertising consent is managed separately under “Advertising Consent (UMP)”.
Troubleshooting
If the app is not behaving as expected, please try the following steps:
- Restart the App: Close the app completely and reopen it.
- Check for Updates: Ensure you are using the latest version from the App Store or Google Play.
- Restart your Device: Sometimes a simple reboot can solve unexpected issues.
- Reinstall the App: As a last resort, try uninstalling and reinstalling it (note: local data such as history may be lost).
Notifications not working or Timer stops
iOS (iPhone/iPad)
- Notification Settings: Go to Settings > Notifications > NAGI Step and ensure "Allow Notifications" is enabled.
- Focus Mode: Do Not Disturb or Focus modes may silence or delay notifications.
- Low Power Mode: When enabled, background processes may be restricted to save battery.
Android
- Battery Optimisation: Go to Settings > Apps > NAGI Step > Battery and select "Unrestricted" or "Don't optimise".
- Notification Priority: Ensure notifications are not set to "Silent" in the app's notification settings.
- Background Restrictions: Check if device-specific power-saving features are force-closing the app.
Bug Reports & Feedback
If you run into a bug or have a suggestion for improvement, please let us know via our reporting form.
Contact Us
If you have any other questions, feedback, or need a hand, please get in touch.
Email us at
[email protected]